Returns are only accepted up to 30 days of receiving your order. Returns are only accepted in new/unused condition unless the product received was damaged/defective or materially different from the order description. In all other cases the original and return shipping charges are also borne by buyer. Re stocking fee may also be applicable.
To receive proper credit on your return, please contact us for a Return Authorization. Once you receive a Return Authorization via email all items must be shipped within 3 days of receiving RMA. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured.
Delivery and Damaged Shipments:
1) Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away. If you do not call us within 7 days of receipt of the item to let us know about shipping damage, we will not be able to refund you.
2) Write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery.
3) If you find concealed damage, save the carton and packaging material. Call or email our customer service department immediately.
4)If you find any shortage quantity, save the carton and packaging material and we should be informed within one business day of receiving the item. If we did not receive any call or email within one business day, we will not be able to refund or ship the short-received quantity.
Store Credits will be provided for all returns.
Subject to return policy we gladly accept returns.